All rugs are hand tufted and custom made to order, therefore all sales are final and non-refundable. If an item is received damaged, then arrangements will be made to send back and replace such items.

Once you send in a custom rug request, please allow 24 hours for a response. After everything is confirmed the process of making the rug will be 2-4 weeks. Once shipped, you will receive a tracking number.

Allow 3-5 processing days for non-custom orders. All custom orders will take up to 4 weeks to complete. Full payment is required before project is started, unless otherwise negotiated. 


Tracked Shipping

3-5 Business days processing time, 2-7 Business days delivery time